​**Subscription Agreement for B2B eStore Builders Merchant or Client**

This Subscription Agreement ("Agreement") is entered into between www.b2bestorebuilder.com (“Site”), operated by MEP Emart Technologies LLC, a limited liability company registered in Sharjah Media City, Under Government of Sharjah Free Zone Authority, United Arab Emirates (“UAE”) under license number 2111694.01, hereinafter referred to as “the first party,” and the Merchant or Client Or User Called as Second Party, whose name, Company Name and Date of Acceptance

1. Introduction**

We at www.b2bestorebuilder.com are thrilled to embark on this journey, our esteemed Merchant or Client. This Subscription Agreement outlines the details of provided features (Depends on Selected Subscription Plan) and support under which MEP Emart Technologies LLC (“the first party”) allows client or merchant, hereinafter referred to as “the second party,” to set up an online ecommerce store and other associated services.

1.1 Purpose

This Subscription Agreement is designed to establish a mutual understanding between the First Party, MEP Emart Technologies LLC, and the Second Party, the Merchant or Client, regarding the use of first party services for the creation and management of an online e-commerce store.

1.2. Subscription Validity

In adherence to the settled terms between both entities or the designated scheme, or in line with the provided estimate from the secondary party, the Subscription has been classified into various schemes: Starter, Advance, Enterprise, and Enterprise Plus. The validity of the secondary party's Subscription is contingent upon the agreed-upon terms with the secondary party, namely Monthly, Quarterly, or Yearly, as indicated in the Quote or Invoice provided to the secondary party.

Content Table

2. Scope of Service

MEP Emart Technologies LLC agrees to provide the second party with a subscription Plan (Basic, Advanced, or Enterprise), which offers a robust set of features aimed at empowering the second party to efficiently manage their online presence and enhance their business operations. This includes, but is not limited to:

2.1 Website Builder

- Drag and Drop Standard Blocks
- Drag and Drop Premium Blocks
- Promotion and Coupon Code
- Unsplash Integration
- Multi Language: The website can be made be available more than one language.

2.2 Product Management

- Product limit: upto 2000 (Depends on Selected Subscription Plan) - Ability to add simple products individually

- Capability to add products in bulk (mass product addition) using provided excel / csv template

- Option to include product catalog URLs (inbuilt) as well PDF’s (Addon).

- Advance Product Attribute management along with Advance attribute filtration on website

- Feature for multi-image upload per product along with video upload

- Unlimited creation of categories and subcategories

- Flexibility to Hide/Unhide prices for public view

- Ability to sell in Multiple currencies and price personalization

- Ability to increase sales using Upsell and Cross Sell strategies

- Individual Product Enquiry management

2.2.1. Price Hide / Unhide

The First Party will deliver a B2B powerful feature allowing the Merchant or second party to hide prices from the public, making them visible exclusively to verified customers. The Merchant or second party can activate or deactivate this feature through settings. When enabled, the feature restricts visitors from adding items to the cart unless they sign up and log in with a verified account.

2.3. SEO Automation

SEO Automation features, dependent on the Selected Subscription Plan, provide the Second Party with the ability to automate the generation of Listed Product META Title, Description, and Keywords. These features aim to streamline the process of optimizing product pages for search engines. The SEO Automation features will automatically generate the following:
- META Title: A concise and relevant title for the product page.
- META Description: A brief summary describing the product.
- Keywords: Relevant keywords associated with the product.

2.3.1 Google Search Console

To improve product visibility on Google Search, the First Party will conduct a one-time configuration and submit the website’s sitemap to Google Search Console. Please note that the First Party will not be responsible for any manual changes made by the Second Party, such as linking or listing new products after the initial configuration. This includes any issues arising from the addition of new products to the website or sitemap. Any further support required beyond the initial setup will be provided on a chargeable basis.

2.3.2 Training and Instruction

MEP Emart Technologies LLC (the First Party) will provide training as outlined in the subscription plan or within the support period specified in the proposal. The purpose of this training is to ensure that the Second Party is well-versed in accessing and managing the webstore efficiently.

2.3.3. Limitations or No Guarantee on Organic Ranking

While the SEO Automation features are designed to enhance product visibility, the First Party does not guarantee or provide assurance regarding organic SEO rankings. Organic rankings on search engines are influenced by numerous factors beyond the First Party’s control.

It is important to understand that organic results typically require a minimum of six months or more to show noticeable improvements following the completion of SEO efforts. The First Party is not responsible for, nor does it guarantee, organic rankings under any circumstances.

2.4. Payment Gateway Integration

By default, the First Party provides the Second Party with various payment gateway options, including:

• Stripe
• PayPal
• Wire Transfer
• Cash on Delivery

Note: Upon completion of the third-party payment gateway integration (e.g., Stripe, PayPal, etc.), the Second Party is required to conduct a real-time order to verify the transaction process and its status. The First Party is solely responsible for the integration and is not liable for any issues related to third-party services. In the event of any challenges, the Second Party must contact the respective third-party support services directly for resolution.

2.4.1 Buy Now Pay Later Modules

Based on the selected subscription plan, approval, and successful payment for the Add-on (if not included in the subscription plan), the Second Party has the option to integrate third-party Buy Now Pay Later (BNPL) modules, such as Tabby, into their online store. These modules provide customers with flexible and convenient payment options.

Important Notes:

1. The First Party is not responsible if the Third Party BNPL account is not approved and the integration cannot proceed.
2. While the First Party will offer guidance during the account creation process, securing account approval from the third-party provider is the sole responsibility of the Second Party.
3. Once the BNPL integration (e.g., Tabby) is completed, the Second Party must perform a real-time order to verify the transaction process and its status.
4. The First Party will conduct the integration using test credentials to ensure the functionality is working correctly but is not responsible for any issues post-integration.

2.5. Shipping

B2BeStoreBuilder offers various Shipping Methods to Merchants or clients for smooth Shipping Movement Worldwide:

2.5.1 Multi-Country Shipping

Depending on the Selected Shipping Plan, the Second Party can enable or disable Shipping to up to 250 Different. Countries. This feature allows Second Party online Buyers to "add to cart" and "purchase online" from their specific location. However, the Second Party must add and configure country-specific tax and shipping costs.

2.5.2 Pick Up from Store

This feature allows Merchants or Clients (Second Party) to enable Buyers to place orders online and then pick them up from the Second Party's store or designated material collection point.

2.5.3 Standard Shipping Configuration

This feature allows the Second Party to set a fixed-rate shipping cost or variable cost shipping rate based on factors such as weight, volume, price, quantity, and countries.

2.5.4 Third-Party Shipment

Third-Party Shipment services like "Aramex" can be made available (based on the selected plan). For any other third-party shipping integration, please send an email to info@b2bestorebuilder.com.

Important Notes:

1. The First Party will provide guidance during the account creation process but is not responsible for obtaining account approval from or communicating with third-party providers, such as Aramex, on behalf of the Second Party.
2. It is the responsibility of the Second Party to coordinate directly with the third-party provider for account-related matters.

2.6. Real Time Analytics

Real-time analytics features include, but are not limited to:

• Sales Analysis
• Website Visitors Analysis
• Product or Page View Analysis

These features enable the Client or Merchant (Second Party) to view, download, and export detailed reports on Sales Analysis, Website Visitors Analysis, and Product or Page View Analysis, providing valuable insights for effective decision-making.

2.6.1. The Sales Analysis allows the Client to gain valuable insights into their sales data. Through this feature, the Client will have access to detailed reports and analytics regarding their sales performance, trends, and customer behaviour.

2.6.2. The Website Visitors Analysis enables the Client to monitor and analyze traffic to their website. This includes details such as the number of visitors, their geographical location, browsing behaviour, and more.

2.6.3. Product or Page View Analysis

Product or Page View Analysis provides the Client with detailed insights into the performance of their individual products or pages on the website. This includes metrics such as views, clicks, conversions, and more.

2.7. Offline Sales Management

This feature allows the Client or Merchant (Second Party) to manage offline sales quotations. These features include, but are not limited to, selecting quotation layouts, adding products, including taxes, special notes, discounts, or conditions, and sending the quotation to the Buyer.

2.7.1. Responsibilities:

- The Second Party is responsible for ensuring the accuracy and completeness of all information provided in the quotations.
- The Second Party agrees to use the provided features in accordance with all applicable laws and regulations.

2.7.2. Quotation Approval:

- Once the quotation is prepared by the Second Party, it will be sent to the Buyer through the system.
- The Buyer will have the option to review the quotation and approve it within the system.

2.7.2.1. Quotation Layout Selection

Second Party can select from available quotation layouts provided by the First Party.

2.7.2.2. Product Addition

Second Party can add products to the quotation.

2.7.2.3. Taxes and Special Notes

The Second Party can include/update taxes, special notes, discounts, or conditions in the quotation.

2.7.2.4. Quotation Approval by Buyer

The Buyer can review and approve the quotation provided by the Second Party through the system.

2.7.2.5. Error or Omission Responsibility

First Party does not undertake responsibility for any errors or omissions in quotations provided by the Second Party.

2.8. Online Negotiation

Incorporating these functions permits the secondary entity to activate or deactivate Progressive Dissent amenities on their web-based market. Once activated, Consumers perusing the secondary entity's digital outlet can propose a reduction through an online interface. This functionality grants Secondary Entity's Patron or Purchaser the capacity to propose a reduction including the Desired Quantity, Targeted Price, Acquisition Date, and any annotations, following which the secondary entity may endorse, refuse, or refine the submitted web-based deduction request in alignment with their personal discretion and inclinations.

2.9. Customers

This Functionality enables the Client or Vendor (secondary party) to view the particulars of each and every enrolled patron on the client's virtual marketplace. This encompasses customer contact specifics, Transactions, Billing, and other relevant chronicles. The Client or Vendor (secondary party) holds the liberty to replicate, erase, bestow portal entry, inhibit, or release the registered patron's entry and specifics.

2.10. Lead Capturing CRM

The First Party will provide default Lead Capturing CRM services, which include the following features:

• Efficient Lead Management: Organize and manage leads effectively.
• Lead Conversion: Convert leads into opportunities seamlessly.
• Quotation Generation: Streamline pipeline management with automated quotation generation.

This tool ensures that leads captured through various channels of the online store are automatically stored in the CRM, allowing for efficient tracking and management of potential customers.

2.11. FAQ

FAQ section allows the second party to review standard and frequently asked questions and answers.

2.12. Voice-Based Product Search

The First Party will offer the voice-based product search feature, allowing the Merchant or second party to enable and utilize it for buyers to search items via voice rather than typing. The activation and usage of this feature are to be managed by the Merchant or second party through settings.

2.13. WhatsApp Chat

The First Party will provide the WhatsApp chat feature by default, enabling the Merchant or Second Party to configure and utilize it to re-direct customers to WhatsApp chat from the website. The Merchant must furnish the WhatsApp number and availability information for chat.

2.14. Order on WhatsApp

The First Party will provide the "Order on WhatsApp" feature by default for every product listed on the online store. This feature allows the Second Party (Merchant) to configure their WhatsApp number in the settings, enabling customers to be redirected directly to WhatsApp for inquiries or orders.

This functionality provides an additional communication channel, making it easier to collect customer inquiries and enhancing engagement and convenience for both the merchant and the customers.

2.15. AI Live ChatBot

The First Party will provide the AI Live ChatBot feature by default, enabling the Second Party (Merchant) to configure and utilize it for the following purposes:

• Tracking live chat session histories with customers.
• Capturing visitor information and monitoring website page visits.

The Second Party is responsible for configuring AI-based responses within the platform. This feature simplifies customer interaction by eliminating the need for a live operator to respond to chats and helps capture potential leads effortlessly.

By default, the First Party will configure the following chatbot messages, which the Second Party can modify as needed:

1. Message 1: “Thank you for visiting us! How can we assist you today?”
2. Message 2: “May I know which product or service you are interested in?”
3. Message 3: “Kindly provide your name, email address, and contact number.”
4. Message 4: “Thank you! Our sales team will be in touch with you shortly.”
5. Message 5: “Should you have any urgent inquiries, please reach out to us at 'Your Email' or call us at 'Your Contact'.”

This feature provides a seamless experience for both customers and merchants, improving efficiency and engagement.

2.16. Leads Dashboard

The First Party will provide an inbuilt Leads Dashboard that offers real-time tracking of leads captured from the online store, website traffic, and the ChatBot.

To access the leads, the Second Party must log into the dashboard and navigate to the "Leads" section. The dashboard centralizes all captured lead data and sends email notifications to the Second Party via the AI Assistant for each new lead generated.

This tool simplifies lead management and ensures the Second Party remains informed about all potential business opportunities.

2.17. Invoicing

The First Party will provide a default invoicing model, enabling the Merchant or second party to generate invoices directly from offline sales orders or online orders and create invoices for customers manually. The Merchant can configure journals, taxes, payment terms, in-coterms. Additionally, the Merchant can share PDF copies of invoices (available in four different layouts) with customers and access reports on taxes, view journal entries.

2.18. Inventory

The First Party will provide an inventory management model allowing the Merchant to configure warehouses and locations (based on the selected plan). The "Merchant" or second party can import warehouse-specific stock for items or products in bulk or manual. First party providing preconfigured basic inventory elements such as Unit of Measure (UOM), operation types, default warehouse and locations. The "Merchant" or second party has the flexibility to add UOMs according to their business needs. Additionally, the Merchant can access various reports including inventory, forecasted inventory, inventory valuation, product moves, and stock moves. They can track delivery orders, receipts, perform internal transfers between warehouses, and manage scrap.

2.19.  Video Tutorials Library

The First Party will offer a range of video tutorials library for each model for self-set up assistance, featuring descriptive content with subtitles to explain features in a simple manners. The "Merchant" or second party can access and utilize model-specific tutorials for clarification as needed.

3. Online Store Set-Up

The setup process by the First Party will begin once the agreed payment and online registration are received. Understanding the urgency and efficiency required in launching your eStore, the setup will be initiated as soon as 90% of the necessary information or data is provided by the Second Party, within the agreed timeframe specified in the setup period's validity.

3.1. Set-Up Validity

The validity extends from the date of payment (As per quotation sent or agreed by the first party),

3.1.1 Set-Up Fees

If the Second Party has selected and made payment for the setup fees (excluding any support fees), the First Party will complete the setup and training within a 30-day timeframe. The Second Party is required to provide all necessary and required details within this period.

In the event that the Second Party fails to submit the required information within the specified timeframe, and the setup period validity expires, the First Party will need to reallocate resources and manpower. As a result, the Second Party will be required to make an additional payment for the setup fees to complete the setup.

The Setup Fees include the following services:

• 2 Wireframes for website design (based on the approved wireframe, the First Party will proceed with website design)
• 1 revision for product uploads
• 1 revision for email configurations
• SEO audit for all products, aimed at achieving fast rankings (one-time audit)
• 4 Training Sessions

Note: The Second Party must communicate through the official email channel during the setup period to coordinate with the First Party in completing the online store setup. Once the setup is completed, and the online store is fully operational and handed over, the Second Party can use the inbuilt support management system (refer to Clause 11) to request support from the First Party.

3.1.2 Support Fees

If the Second Party has selected both setup fees and support fees, and has made the payment, the First Party will complete the setup and provide end-to-end dedicated support to finalize the online store. The Second Party is required to provide all necessary details within the designated period.

The support period is valid for 3 months and includes the following services:

• 3 Wireframes for website design (based on the approved wireframe, the First Party will proceed with website design)
• 2 revisions on the implemented website design
• 2 revisions for product uploads
• 1 revision for shipping configurations
• 1 revision for email configurations
• 1 revision for other basic configurations (e.g., WhatsApp, Live ChatBot, product configurations, company setup, CRM, offline quotations)
• SEO audit for all products, aimed at achieving fast rankings (one-time audit)
• 6 Training Sessions
• 3 social media graphic designs & support
• 1 eCommerce sales growth strategy session with a marketing expert

This support ensures that the Second Party receives comprehensive assistance during the 3-month period, helping them optimize both their online store and marketing efforts.

Note: The Second Party must communicate through the official email channel during the support period to coordinate with the First Party in completing the online store setup. Once the setup is completed and the online store is fully operational and handed over, the Second Party can use the inbuilt support management system (refer to Clause 11) to request ongoing support from the First Party.

3.2. Setup Assistance

During the setup process, our expert team will provide comprehensive assistance to the

second party. This includes crucial configurations such as

3.2.1. Home Page Design

3.2.2. Header and Footer Design

3.2.3. Product Category/ Subcategory and Product Upload

3.2.4. Product Advance Attribute

3.2.5. Payment Setup

3.2.6. Shipping Setup

3.2.7. Email (Outgoing, Incoming email configuration)

3.2.8. Domain Mapping

3.2.9. Company Profile Set-Up Assistance

3.2.10. User Account Set-Up Assistance

3.2.11. Inventory Management or Warehouse Set-Up

3.2.12. Logo, Brand Colour and Brand Kit

3.2.13. Social Media Account

3.2.14. Offline Sales Management Quotation Layout

3.2.15. Product CSV with Pricelist

3.2.16. Configuration Set-Up

3.3. Data and Information Required for Setup

It is essential that the Second Party provides all necessary information and data, as outlined below, to the First Party in order to complete the setup process within the agreed timeframe.

During the setup, the First Party will provide templates for product uploads and will guide the Second Party on how to fill in the required details, including product name, descriptions, images, prices, additional images, categories, subcategories, catalogs, brands, units of measure, and more. However, the First Party is not responsible for any data entry work, as this pertains to sensitive product-related information. The Second Party is fully responsible for ensuring the accuracy of the information provided in the correct templates.

Once the Second Party completes the product information in the provided templates, the First Party will review and approve the template before importing the data into the system.

3.3.1 Email Configuration for eStore (GMAIL):

To integrate email services into your eStore, we require the following details:

• Official Business Email ID with the necessary configuration details.

Note: If the Second Party changes the password for their email account, the email configuration will stop functioning. To continue receiving automated emails from the online store, the Second Party must update the email configuration in the system, following the document guide provided by the First Party.

3.3.2 Email Configuration for eStore (OUTLOOK):

Email Configuration for eStore (OUTLOOK):

• Official Business Outlook Email ID with the required configuration details.

Note: If the Second Party changes the password for their email account, the email configuration will stop working. To continue receiving automated emails from the online store, the Second Party must update the email configuration in the system, following the document guide provided by the First Party.

3.3.3 Logo:

- Logo (500*500 px, transparent background, PNG format)

3.3.4 Brand Kit:

- Color Theme for the website (color code or default fetched from the provided logo) 

3.3.5 Company Details:

- Company Name

- Address

- Email

- Phone

- Currency

- VAT or TAX ID

3.3.6 Social Media Account URLs (any):

- Twitter

- Facebook

- LinkedIn

- YouTube

- Instagram

3.3.7 User Setup:

- Email ID of the user for platform login (apart from admin)

- Access level of the user

3.3.8 Category / Subcategory:

Fill categories and subcategories in the provided template for bulk import

3.3.9 Attribute / Variants:

Fill attributes and corresponding values in the provided template for bulk import

3.3.10 Unit of Measure:

Provide a list of units of measure in the provided template

3.3.11 Product List:

Complete details in the provided template, including product name, description, sales price,etc.

3.3.12 Inventory:

- Name of warehouses

- Scrap warehouse/location

- List of warehouse/location-wise product stock for bulk import

- Availability settings for products

3.3.13 Website Header:

- Name of pages to be included in the header

3.3.14 Website Footer:

- Content for various web pages (Contact Details, About Us, Return/Refund Policy, Terms and Conditions, Privacy Policy, Our Vision & Mission, others as suggested)

3.3.15 Website Home Page:

- Images for different building blocks (PNG format)

- Specific content or taglines for the homepage

- List of dynamic products for display

- Brand Logos (Transparent Background, 500 X 500, PNG format)

- Suggested Color Pattern for HomePage

3.3.16 Website Shop Page:

- Filters to be activated (e.g., category filter, advanced attribute filter)

3.3.17 Shipping Details:

- Shipping Setup - Fixed Price

- Shipping Setup - Based On Rules

- a) For Shipping Setup - Fixed Price, please provide a list of countries and states with fixed

shipping prices, e.g., UAE Dubai 30AED, UAE Ajman 50AED, Oman Muscat 120AED, etc.

- b) For Shipping Setup - Based On Rules, share the shipping cost formula. For instance, if

the product weight is >2 and 5, the shipping cost will be 150AED, etc.

- Website - Hide Price from Guests: Activation/Deactivation preference

3.3.18 Website - Category Mega Menu:

- Background color for mega menu

- Number of categories/subcategories visible

3.3.19 Website - Product Voice Search:

- Activation/Deactivation preference

3.3.20 Website - Online Negotiations:

- Activation from Settings

- Minimum Quantity for Online Negotiations

3.3.21 Offline Sales: 

- Layout configuration (choose from available designs)

- Enable/Disable discount from settings

3.3.22 Invoicing:

- Layout configuration (choose from available designs)

- List of taxes to configure

3.3.23 Multi-currency:

- Number of currencies to be activated

3.3.24 Pricelists - Price Personalization’s:

- Details of pricelists for special sales

3.3.25 Domain:

- Domain name to link to the website.

- Login details for the domain provider

- Please ensure that the provided domain is not linked to any other website.

3.3.26 Payment Gateway:

- Secret key & Publishable Key for the Payment Gateway activation (e.g., Stripe, PayPal, etc.)

3.4. Handing Over

Once the setup is complete, the First Party will notify the Second Party via email. The Second Party must provide feedback or request any necessary changes within one week of receiving the email.

If no feedback is provided within the specified timeframe, the setup will be deemed approved, and the handover will be considered successfully completed.

3.4.1 Training Sessions

The First Party will schedule training sessions (dedicated based on the selected subscription plan) to assist the Second Party in becoming proficient with the eStore platform. These sessions will provide in-depth guidance on the following topics:

Product Management

• How to upload and create new products.
• How to edit existing product details, including names, images, descriptions, prices, catalogs, categories, and brands.
• How to publish or unpublish products.

Order Processing

• Steps to view and successfully process online orders.

CRM (Customer Relationship Management)

• How to view leads generated from the online store.
• Managing CRM processes, from handling leads to sending customer quotations.

Enquiry & Offline Sales Management

• How to view and manage inquiries from various channels using quotation management.

Inventory Management

• How to update and manage product stock effectively.

Online Negotiations

• How to handle online negotiations directly within the platform.

Online Management

• How to manage customer profiles and interactions. 

Shipping Management

• How to activate, modify, and manage shipping options.

Payments

• How to view successful online payments within the platform.

Website Content Management

• How to make content updates and changes on the website.

These training sessions are designed to empower the Second Party with all necessary skills to maximize the potential of the eStore platform.

3.4.2 Training Schedule and Terms

• ​

• Training sessions will be conducted within the agreed support period, up to the maximum number specified in the subscription plan.
• If the Second Party does not provide availability for training during the support period, despite reminders from the First Party, any additional training sessions requested after the support period will incur charges on an hourly basis.
• The First Party emphasizes that these training sessions are provided free of charge exclusively during the support period.

4. Customization Policy

Customization to the provided features listed in the selected Subscription Plan is possible upon specific request and approval from the First Party. The Customization policy is as

follows:

4.1. Customization Costs

Customization services are chargeable and will be communicated to the Second Party based on the complexity and time required for the customization.

4.2. Scope of Customization

Customization scope includes modifying existing features, creating new features, or integrating third-party services upon request.

4.3. Hourly Charge Basis

Customization charges are billed on an hourly basis, with rates specified in the Quotation Provided.

4.4. Default Features Customization

Default features provided in the selected Subscription Plan can be customized based on the Second Party's requirements.

4.5. Exclusions

- Customization does not cover the alteration of core functionalities of the platform that may compromise stability or security.

- Customization does not include modifications to third-party integrations that are not

    managed by the First Party.

5. Mode of Payment Acceptance

The Second Party is allowed to accept payments through both Offline and Online modes as follows:

5.1. Offline Payment

- Cash on Delivery

- Bank Transfer

- Cheque Payments

5.2. Online Payment

- Credit Card Payments (Visa, MasterCard)

- Debit Card Payments (Visa, MasterCard)

- Third-Party Payment Gateway (e.g., PayPal, Stripe, etc.)

6. Exclusions from the Plan

The Subscription Plan does not include the following items, which may incur additional charges if requested by the Second Party:

6.1. Custom Development

- Third-Party Integrations

- Additional Server Space

- Email Marketing Services

- Digital Marketing Services

6.2. Additional Features

- Designing of Logos

- Copy writing Services

- Product Photography

- Search Engine Marketing (SEM)

- Any Data Entry work  

6.3. Hardware or Devices

- Servers

- Computers

- Printers

- Scanners

7. Subscription Renewal

The Second Party's Subscription will be automatically renewed upon completion of the subscription period (Monthly, Quarterly, or Yearly). The Second Party will receive a notification prior to the renewal date. Failure to renew the subscription on time may result in temporary suspension or loss of access to the eStore platform.

7.1. Consequences of Delayed Payment

If the Second Party fails to renew the subscription within the specified period, the following consequences may occur:

• Temporary Suspension of eStore Access
  Access to the eStore will be temporarily disabled.
• Loss of Data or Configurations
  Stored data and system configurations may no longer be accessible.
• Disruption of Customer Transactions
  Ongoing customer transactions may be interrupted.
• Permanent Deletion of Products
  All product listings may be permanently removed.
• Domain Unmapping
  The custom domain associated with the eStore may be unlinked.
• SEO Settings Removal
  Search engine optimization (SEO) settings will be deleted.
• Service Deactivation
  Integrations with shipping providers, payment gateways, and other configurations will be permanently disabled.
• Design Loss
  Custom design settings may be lost.

8. Domain / Subdomain

The Second Party can link their existing domain or subdomain to the eStore platform. The configuration process requires the Second Party to provide domain details, including login credentials for domain mapping. The First Party will assist in the configuration, and the validity of the domain mapping is subject to the domain provider's policies.

9. Server Upgrade

The First Party reserves the right to upgrade the server infrastructure to enhance performance and security. The Second Party will be notified in advance of any planned upgrades. During the upgrade process, there may be temporary downtime, but efforts will be made to minimize disruption to the eStore platform.

10. Refund or Subscription Cancellation Policy

The Second Party is eligible for a refund based on the following conditions:

10.1. Refund Eligibility

- Refunds are applicable within the first 10 days of Subscription activation.

- Refunds are not applicable for charges related to customizations or setup or third-party services.

- Refunds are not applicable if the Platform User has violated the Terms and Conditions of

    the Subscription Agreement.

- The refund process will only be available for subscription fees if the customer has already

   paid in advance, and will be calculated on a prorated basis . For example, if the customer

   purchased 12 months of service and requested a refund after 3 months of using the

   services, then refund will be applied for the unused period, i.e. 9 months only.

10.2. Non-Refundable Items

- Customization Charges or Setup Charges

- Third-Party Integration Charges

- Any other charges not directly related to the Subscription Plan

10.3. Refund Process

- The Second Party must submit a written refund request to info@b2bestorebuilder.com.

- The request will be reviewed, and if eligible as per clause 10.1 and approved by

management, the refund will be processed within 45 business days.

10.4. Method of Refund

Refunds will be processed using the same method as the initial payment. If the payment was made via credit card, the refund will be credited back to the same credit card. The Subscription Plan does not include the following items, which may incur additional charges if requested by the Second Party:

10.5. Exclusions

- Refunds are not applicable for the renewal of subscriptions.

- Refunds are not applicable for charges incurred after the refund request.

11. Support

The First Party provides Various Support Options; Support channels include:

- Live Chat: Please feel free to contact our Support Agents if you have any questions or

    concerns, Work hours of Live Agents: 9:00 a.m. - 5:00 p.m. (GST).

- Write us Email: If you need support outside of working hours, please click on "write us an

  email" and send us a detailed message. We will get back to you within 3 working days at the

  Latest.

- Request a Call Back [ For Enterprise]: We will call you to discuss your point of concern at

   the time and date you select.

12. Terms and Conditions

The Second Party acknowledges and agrees to the Terms and Conditions set forth by the First Party. By accepting this Subscription Agreement, the Second Party agrees to comply with all terms and conditions governing the use of the eStore platform.