Terms of Service

Welcome to www.b2bestorebuilder.com (“Site”). The owner and operator of the Site is MEP Emart Technologies LLC, a limited liability company registered in Sharjah Media City, Under Government of Sharjah Free Zone Authority, United Arab Emirates (“UAE”) under license number 2111694.01, with its office located at 10, Level 1, Sharjah Media City, Sharjah, UAE (referred as “B2BeStoreBuilder” “we”, “our” or “us” or “First Party”).

These Terms of Use and all policies and additional terms (if applicable) posted on the site set out the terms on which we offer “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” access to and use of our Digital Platform, services, and applications.

By accessing, registering and/or continuing to use or access our services, “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” is agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time. “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” continued use of the site following any such change constitutes agreement to these Terms of Use and Legal Documents as so modified.

References in these Terms of Use to ““user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"”” (or similar) are references to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” as legal entities only.

Definitions

B2BestoreBuilder or Platform”, “Service/s” or “System” shall mean web-based software platform offered to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” by B2BeStoreBuilder and the underlying software used to provide it hereinafter referred as “B2BestoreBuilder” or “Company” or “Product” or “Platform” or “us”

“Account” shall mean an account or "Vendor" or "Client" or "Merchant" or "Second Party" with B2BeStoreBuilder to use the platform on subscription basis. Referred as “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” “or “Account “or “"Vendor" or "Client" or "Merchant" or "Second Party"” or “You” or “Yours”

“Agreement” or “Terms” shall mean these Terms of Service including any annexes thereto which form an integral part thereof and which in their totality govern “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” relationship with B2BeStoreBuilder.

“Sites” refers to each B2BeStoreBuilder online store or the services offered on those sites in addition to any sub-pages that are integrated within them.

“Data” means product and associated information uploaded by a “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” to the User Panel Platform.

“Subscription” means the right to access the system within the subscribed period.

“Subscription Plan” shall mean one of the different subscription packages through which “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” can use the services. The fees and objectives for each subscription Plan are set forth on the B2BeStoreBuilder sites or provided in an order form that may differ from those on the Sites.

“Subscription Fee” means the amount paid as Subscription.

“Subscription Term” means the period for which subscription to the Services shall be made available to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” by B2BeStoreBuilder.

“Maximum “user” means the maximum number of ‘“user” or “superuser” or “Sub user” or" "Vendor" or "Client" or "Merchant" or "Second Party"”’ permitted as per the Subscription plan.

“user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” means who accesses the platform, you or your employees, your representatives or your agents who are assigned authorized to login and use your workspace and operate.

“Third-Party Platforms or Provider” means products and professional services provided by third parties which intel-operates with or are used in connection with the Services.

“Deliverable” means Subscription detailed outlines with details of provided features (Depends on Selected Subscription Plan) and support under which MEP Emart Technologies LLC (“the first party”) allows client or merchant, referred to as “the second party,” or “user” or “superuser” or “Sub user” or" "Vendor" or "Client"to set up an online ecommerce store and other associated services.

Terms of Service

This Terms of Services Agreement (this “Agreement”) contains the terms under which B2BeStoreBuilder provides products to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” and describes how the product may be accessed and used. “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” must agree to all terms and conditions contained in this agreement and expressly referenced in this agreement before using the product even in the trial period.

If a “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” chooses the B2BeStoreBuilder platform, on behalf of an entity or other organization, the “user” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” agrees to these Terms on behalf of that entity or organization and the Owner represents such authority. ““user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"”, “"Vendor" or "Client" or "Merchant" or "Second Party"” or and “Owner” or “You” & “Your”, will refer to that entity or organization legally licensed to operate such activity only.

When ““user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"”” subscribes to B2BeStoreBuilder or accesses the Platform, the “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” agrees to be bound by these Terms and applicable laws, rules, and regulations. “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” may be asked to click “I accept” or sign or “agree” at the appropriate place prior to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” access to our product. At such times, if the “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” does not click “I accept”, the “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” may not be able to access our platform.

B2BeStoreBuilder customers are referred as “"Vendor" or "Client" or "Merchant" or "Second Party"” or ““user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” or “seller” business entities as per country specific applicable law, “"Vendor" or "Client" or "Merchant" or "Second Party"” shall have company with appropriate license for the activity and other legal requisites for practicing e-activity from relevant authorities.

All third-party service providers of B2BeStoreBuilder are not our partners, agents, or employees; their terms and conditions shall directly bind between “user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” and such third-party service providers, and we assume no liability or responsibility on any breach by either party.

“user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"”shall bear provided with adequate privacy to any interactions / communication / negotiations between you and your customers, your purchaser, or your end user, B2BeStoreBuilder, we in any point of the transactions way do not collaborate or associate with any of our subscribers or / customers/ end user, and we assume no liability or responsibility directly orindirectly.

“user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” shall bear provided with adequate privacy to any interactions / communication / negotiations between you and your customers, your purchaser, or your end user, B2BeStoreBuilder, we in any point of the transactions way do not collaborate or associate with any of our subscribers or / customers/ end user, and we assume no liability or responsibility directly or indirectly.

However, it is important that "Vendor" or "Client" or "Merchant" or "Second Party" use some predefined settings or third party services like payment gateway (as recommended by B2BeStoreBuilder).

1. B2BeStoreBuilder having several Inbuilt features like Drag and Drop Website Builder, Product Add, Manage Domain, Payment Set Up, Manage Offline Sales, Shipping Set Up, Analytics, Order, Discounts Request, Customer Contacts, Invoicing, Inventory, Live Chat, Intro Tutorials and Settings

2. Third Party Provider

2.1. B2BeStoreBuilder may provide “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” with access to, third party software, applications (“Apps”), products, services or, or any other electronic media platform(s) (collectively, “Third Party Services”) for “user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” consideration or use, Such Third Party Services are made available only as a convenience, you can access or use any of such Third Party Services is solely between you and the applicable third party services provider (“Third Party Provider”). In addition to these Terms of Service, you also agree to be bound by the additional service-specific terms applicable to services provided by Third Party Providers.

2.2 Any use by “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” of Third-Party Services offered through the Service, is entirely at “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"’s own discretion and it is the “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"’s responsibility to read the terms and conditions and/or privacy policies applicable to such Third-Party Services before using them. In some instances, B2BeStoreBuilder may receive a revenue share from Third Party Providers that B2BeStoreBuilder recommends to you or that “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” otherwise engage through “user” use of the Services.

2.3. We do not provide any warranties or make representations to you with respect to Third Party Services. you acknowledge that B2BeStoreBuilder has no control over Third Party Services and will not be responsible or liable to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” or anyone else for such Third-Party Services. The availability of Third-Party Services on B2BeStoreBuilder’s Software or Marketplace, or the integration or enabling of such Third-Party Services with the Services does not constitute or imply an endorsement, authorization, sponsorship, or affiliation by or with B2BeStoreBuilder. B2BeStoreBuilder does not guarantee the availability of Third-Party Services and “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” acknowledge that B2BeStoreBuilder may disable access to any Third-Party Services at any time in its sole discretion and without notice. B2BeStoreBuilder is not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, any Third-Party Service. Tax calculators should be used for reference only and not as a substitute for independent tax advice, when assessing the correct tax rates, “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” should charge to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” customers.

2.4 If “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” enable a Third-Party Service for use with the Services, you grant permission to allow the applicable Third-Party Provider to access your data and other Materials and to take any other actions as required for the interoperation of the Third-Party Service with the Services, and any exchange of data or other Materials or other interaction between you and the Third-Party Provider is solely between “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” and such Third-Party Provider. B2BeStoreBuilder is not responsible for any disclosure, modification, or deletion of “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” data or other Materials, or for any corresponding losses or damages you may suffer, because of access by a Third-Party Service or a Third-Party Provider to your data or other Materials.

2.5. The relationship between “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” and any Third-Party Provider is strictly between you and such Third-Party Provider, and B2BeStoreBuilder is not obligated to intervene in any dispute arising between you and a Third-Party Provider.

Under no circumstances will B2BeStoreBuilder be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary, or other damages whatsoever, that result from any Third-Party Services or “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” contractual relationship with any Third-Party Provider.

2.6. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, B2BeStoreBuilder partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including arising out of “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” use of a Third-Party Service your relationship with a Third-Party Provider.

Currently Recommended Third party providers are Stripe, Google, PayPal other third party providers will be added based on product enhancement phase plan,

3. AWS Cloud

We have been using AWS cloud services for all Hosting related services, However We may change to equivalent cloud server for better services or cost saving.

4. Third Party Liability Insurance

B2BeStoreBuilder strongly recommends the second party to undertake and obtain third party liability insurances or product liability insurance within the selling geographic coverage as necessary or required for product liability.

Note 1: This limit of liability can be satisfied by any combination of primary and excess(umbrella) liability insurance.

We reserve the right to introduce new Services and update or withdraw any of the Services including from third parties, in our sole discretion, and we will not be liable to “user” or “superuser” or “Sub user” or “"Vendor" or "Client" or "Merchant" or "Second Party"” for exercising this discretion.

5. Fees and Payments

5.1 Fees for our Subscription or Products : 

According to the subscription model and payment mode you choose, you will be charged a monthly or annual subscription fee for the subscription or service you use. Where applicable, you will be billed using the billing method you select. If you have elected to pay the subscription by card, you represent and warrant that the card information you provide is correct and you will promptly notify B2BeStoreBuilder of any changes to such information. The subscriptions paid are non-refundable or as per subscription agreement clause 10.

5.2 Subscription Fee :

You will pay the Fees applicable to your subscription to Online Service (“ Subscription Fees”) and any other applicable fees, including but not limited to applicable fees relating to the value of sales made through your store when using all payment providers other than B2BeStoreBuilder Payments (“Transaction Fees”), and any fees relating to your purchase or use of any products or services such as B2BeStoreBuilder Payments, Add On, apps, Themes, or Third Party Services (“ Additional Fees”). Together, the Subscription Fees, Transaction Fees and the Additional Fees are referred to as the “ Fees”.

5.3 You must keep a valid payment method on file with us to pay for all incurred and recurring Fees. B2BeStoreBuilder will charge applicable Fees to any valid payment method that you authorize (“Authorized Payment Method”), and B2BeStoreBuilder will continue to charge the Authorized Payment Method for applicable Fees until the Services are terminated, and any and all outstanding Fees have been paid in full. Unless otherwise indicated.

5.4 Subscription Fees are paid in advance and will be billed in 1 Month, 12 Month,24 Month, 36 Month intervals (each such date, a “Billing Date”). Transaction Fees and Additional Fees will be charged from time to time at B2BeStoreBuilder discretion. You will be charged on each Billing Date for all outstanding Fees that have not previously been charged. Fees will appear on an invoice, which will be sent to the Store Owner via the Primary Email Address provided. Users have approximately two weeks to bring up and settle any issues with the billing of Subscription Fees.

5.5 If we are not able to process payment of Fees using an Authorized Payment Method, we may make subsequent attempts to process payment using any Authorized Payment Method. If we are unable to successfully process payment of Fees using an Authorized Payment Method within 10 days of our initial attempt, we may suspend and revoke access to your Account and the Services. Your Account will be reactivated upon your payment of any outstanding Fees, plus the Fees applicable to your next billing cycle. You may not be able to access your Account or your storefront during any period of suspension. If the outstanding Fees remain unpaid for 30 days following the date of suspension, B2BeStoreBuilder reserves the right to terminate your Account, This mean you will lose all you data which has been updated and stored in your account.

5.6 You are responsible for all applicable Taxes that arise from or as a result of your subscription to or purchase of B2BeStoreBuilder products and services. To the extent that B2BeStoreBuilder charges these Taxes, they are calculated using the tax rates that apply based on the billing address you provide to us. Such amounts are in addition to the Fees for such products and services and will be billed to your Authorized Payment Method. If you are exempt from payment of such Taxes, you must provide us with evidence of your exemption, which in some jurisdictions includes an original certificate that satisfies applicable legal requirements attesting to tax-exempt status. Tax exemption will only apply from and after the date we receive evidence satisfactory to B2BeStoreBuilder of your exemption. If you are not charged Taxes by B2BeStoreBuilder, you are responsible for determining if Taxes are payable, and if so, self-remitting Taxes to the appropriate tax authorities in your jurisdiction.

5.7 For the avoidance of doubt, all sums payable by you to B2BeStoreBuilder under these Terms of Service will be paid free and clear of any deductions or withholdings whatsoever. Other than Taxes charged by B2BeStoreBuilder to you and remitted to the appropriate tax authorities on your behalf, any deductions or withholdings that are required by law will be borne by you and paid separately to the relevant taxation authority. B2BeStoreBuilder will be entitled to charge the full amount of Fees stipulated under these Terms of Service to your Authorized Payment Method ignoring any such deduction or withholding that may be required.

5.8 You are solely responsible for determining, collecting, withholding, reporting, and remitting applicable taxes, duties, fees, surcharges and additional charges that arise from or as a result of any sale on your B2BeStoreBuilder Store or your use of the Services. The Services are not a marketplace. Any contract of sale made through the Services is directly between you and the customer.

5.9 You must maintain an accurate location in the administrative console of your B2BeStoreBuilder Store. If you change jurisdictions, you must promptly update your location in the administrative console.

5.10 B2BeStoreBuilder does not provide refunds.

B2BeStoreBuilder sometimes offers special discounts for specific periods, special discounts may vary from time to time, B2BeStoreBuilder reserves the right to offer, nullify or decline any special promotion or discount rather than the original price.

6. Price Changes. 

B2BeStoreBuilder may change the original subscription amount for the services by providing 2 month notice, provided that for products billed on a subscription basis, the change will become effective after aforesaid notice period only at the end of the then-current billing cycle of your subscription. B2BeStoreBuilder will provide “user” or “superuser” or “Sub user” or “Vendor” with 2 months’ notice for any change in fees and “user” or “superuser” or “Sub user” or “Vendor” may cancel Subscription.

7 Your Product or Goods or Services

7.1 You shall retain the responsible of your product, goods, or services. This means product (you are selling) or services and associated data, you are responsible for your Account, the Materials you upload your online store using B2BeStoreBuilder platform.

Product or services you have been offered or selling using B2BeStoreBuilder, you must have legal ownership to sell the product.

You represent and warrant to us that: (a) To use its best endeavors to promote and sell the products according to the highest standards. (b) none of your Product will violate any applicable laws. Users are solely responsible for determining the fees users charge from your customers for use and/or access to your services, website(s), and products. (c) You will not sell any hazardous material on online stores.

7.2. B2BeStoreBuilder’s Right to Use Your Name: The B2BeStoreBuilder shall have the non-exclusive right to use the business names, trademarks, service marks and logos associated with your business to promote B2BeStoreBuilder Product & Services.

7.3 Non-Exclusive Services. We reserve the right to provide our services without any discrimination this may include your competitors and make no promise of exclusivity in any market segment.

7.4 You will be solely responsible for the deployment, operation and maintenance of your ecommerce store, including the operation, accepting, processing and fulfilling customer orders generated through your store and handling any customer inquiries, complaints, or disputes arising from orders or sales generated through online store.

7.5 You will be solely responsible for creating, managing, editing, reviewing, deleting, and otherwise controlling the product on yours’s Store, regardless of whether B2BeStoreBuilder provides any customization Services to User under this Agreement, including all descriptions of the products and services user offer to your customers and user-generated product on and related to your Store

7.6 User acknowledge that, B2BeStoreBuilder only providing user with the ability sell your own products or services, B2BeStoreBuilder has no obligation to user or any third party, and undertakes no responsibility, to review your Store, the products or services listed therein or any other product, Notwithstanding anything to the contrary herein, if B2BeStoreBuilder believes in its sole discretion (as applicable) that your store or any products, services, or other materials in the store or on B2BeStoreBuilder servers may create liability, B2BeStoreBuilder may take necessary actions with respect to the product or materials with associated cost.

8. Privacy

8.1 When you subscribe to an B2BeStoreBuilder and create your own database (for example by starting a Free Trial), any information or content you submit or upload into your B2BeStoreBuilder is your own, and you control it fully. Similarly, This data will often include personal information, for example: your user, your contacts and customers, your messages, pictures, videos, etc. We only collect information which has been provided by you during registration. And you always retain ownership and full control on this data.

9 Account & Contact Data: 

We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymized form in order to analyze service trends. If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event. If you have expressed interest in using B2BeStoreBuilder or otherwise asked to be contacted by an B2BeStoreBuilder service provider, we may also transfer your name, email address, phone number and company name to one of our official Partners ,for the purpose of contacting you to offer assistance and services.

9.1 Customer Database: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your B2BeStoreBuilder database.

10 Your Data 

You agree to provide limited and reasonable manner access to us in order to solve any issue submitted by you or your staff, or approved user., or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services secure.

A. Sub processors

We will access your Data only in below conditions.

10.1 To provide and maintain our Service,

10.2 To manage Your Account: To manage your registration as a subscriber of the Service. The data provided can give users access to different functionalities of the Service that are available to you as a registered user.

10.3 For the performance of a contract: The development, compliance and undertaking of the contract for our products, items or services User has subscribed or of any other contract with Us through the Service.

10.4 To contact User: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, when necessary or reasonable for their implementation.

10.5 To provide you with news, special offers and general information about other goods, services and events, which we offer those which are similar to the items that user has already purchased or enquired about unless the user has opted not to receive such information.

10.6 To Provide Support: To attend and manage your support requests.

10.7 For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Data held by us about our service users is among the assets transferred.

10.8 For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your information in the following situations:

10.9 With Third party Service Providers: We may share Your information with Service Providers to monitor and analyze the use of our service, to contact User.

10.10 For business transfers: We may share or transfer Your information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.

10.11 With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

10.12 With business partners: We may share your information with our business partners to offer users certain products, services, or promotions, in such cases, we will require those partners to honor this Privacy Policy.

10.13 With other users: when users share your information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

10.14 With Your consent: We may disclose your information for any other purpose with your consent.

10.15 Retention of Your Data

The Company will retain Your Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or if we are legally obligated to retain this data for longer time periods.

10.16 Data Server

Your information, including company Data, is processed at a third-party server like AWS or equivalent, It means that this information may be transferred to — and maintained on — computers located outside of your location, or other governmental jurisdiction where the data protection laws may differ from those from base country jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10.17 Disclosure of Your Data

10.17.1 Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Data may be transferred. We will provide notice before your Data is transferred and becomes subject to a different Privacy Policy.

10.17.2 Law Enforcement

Under certain circumstances, the Company may be required to disclose your Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

10.17.3 Other legal requirements

The Company may disclose Your Data in the good faith belief that such action is necessary to:

· Comply with a legal obligation · Protect and defend the rights or property of the Company · Prevent or investigate possible wrongdoing in connection with the Service · Protect the safety of Users of the Service or the public · Protect against legal liability

10.17.4 Security of Your Data

The security of your Data is our highest priority, while we strive to use commercially acceptable means to protect Your Data, we cannot guarantee its absolute security as currently no methods of transmission over the Internet, or method of electronic storage is 100% secure.

10.17.5 Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you or your users of any changes by posting the new Privacy Policy on this page.

Users are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our platform.

11. B2BeStoreBuilder’s Intellectual Property

11.1. Software access. 

Neither the Terms nor your use of the B2BeStoreBuilder software grants you ownership in the B2BeStoreBuilder or B2BeStoreBuilder software offered to you, The Terms also do not grant user any right to use B2BeStoreBuilder’s trademarks (unless written consent has been taken from B2BeStoreBuilder). We, B2BeStoreBuilder own all rights, title, and interest in and to the Product, and all related technology and intellectual property rights. Subject to the Terms, we grant you a limited, revocable, non-exclusive, non- sublicensable, non-transferable access to use the product solely in accordance with the Terms.

11.2. Access Restrictions. 

Neither you nor any of your Users will use the Product in any manner or for any purpose other than as expressly permitted by the Terms and given guidelines. Neither user nor any of your End-Users will, or will attempt to (a) modify, distribute, alter, tamper with, repair, or otherwise create derivative works of any Product; (b) reverse engineer, disassemble, or decompile the Product or apply any other process or procedure to derive the source code of any software included in the Product (except to the extent applicable law doesn’t allow this restriction); (c) access or use the Product in a way intended to avoid incurring fees or exceeding usage limits or quotas.

12. Account Management

12.1. To access and use the Services, users must register for a B2BeStoreBuilder account (“Account”). To complete your Account registration, the user must provide us with a full legal name, business address, phone number, a valid official email address, and any other information indicated as required. B2BeStoreBuilder may reject your application for an Account, or cancel an existing Account, for any reason, at our sole discretion.

12.2. Users must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where the user resides and from which user uses the Services to open an Account.

12.3. You confirm that users are receiving any Services provided by B2BeStoreBuilder for the purposes of carrying on a business activity and not for any personal, household or family purpose.

12.4. You acknowledge that B2BeStoreBuilder will use the email address user provided on opening an Account or as updated by user from time to time as the primary method for communication with user (“Primary Email Address”). Users must monitor the Primary Email Address user provides to B2BeStoreBuilder and your Primary Email Address must be capable of both sending and receiving messages. Your email communications with B2BeStoreBuilder can only be authenticated if they come from your Primary Email Address.

12.5. You are responsible for keeping your password secure. B2BeStoreBuilder cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.

12.6. Technical support in respect of the Services is only provided to B2BeStoreBuilder Users.

12.7. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Product.

12.8. You agree not to work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble, or otherwise reverse engineer the Services.

12.9. You agree not to access the Services or monitor any material or information from the Services using any robot, spider, scraper, or other automated means.

12.10. You understand that your Materials may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. “Materials” means Your Trademarks, copyright content, any products or services user sell through the Services (including description and price), and any photos, images, videos, graphics, written content, audio files, code, information, or other data provided or made available by user or your affiliates to B2BeStoreBuilder or its affiliates.

12.11. The second party agrees not to hire, assign, or involve any of the employees, contractors, or manpower resources of the first party, whether on a part-time or full-time basis, without the prior approval or consent of the first party.

13. Account Activation

13.1 Store Owner

1. The person signing up for the Service by opening an Account will be the B2BeStoreBuilder Customer or contracting party (“merchant ”) or Vendor of B2BeStoreBuilder, for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding Account we may provide to the Store Owner in connection with the Service. Users are responsible for ensuring that the name of the Store Owner (including the legal name of the company that owns the Store, if applicable) is clearly visible on the Store’s website.

2. If a user is signing up for the Services on behalf of your employer, your employer will be the Store Owner or merchant or vendor. If you are signing up for the Services on behalf of your employer, then warrant that you have the authority to bind your employer to our Terms of Service.

14. Sub User or Staff Accounts

1. Based on B2BeStoreBuilder pricing plan, users can create one or more sub users (“ Sub User”) allowing other people to access the Account. Each Sub user must include a full legal name and a valid email account. With Sub users, the Store Owner can set permissions and let other people work in their Account while determining the level of access by Sub users to specific business information.

2. The Store Owner is responsible for: (a) ensuring its employees, agents and subcontractors, including via Sub users, comply with these Terms of Service; and (b) any breach of these Terms of Service by the Store Owner’s employees, agents or subcontractors. The Store Owner acknowledges and agrees that Store Owner will be responsible for the performance of all of its obligations under the Agreement, including but not limited to any affiliates or subsidiaries of Store Owner.

3. The Store Owner and the users under Sub users are each referred to as a “B2BeStoreBuilder User”.

15. User Requirements & Responsibilities

1. You acknowledge and agree to provide public-facing contact information, a refund policy and order fulfillment timelines on your online Store.

2. You acknowledge and agree that any contract of sale made through the Services is directly between you and your customer. you are the seller. You are responsible for the creation and operation of your online Store, your Materials, the goods, and services that users may sell through the online platform, and all aspects of the transactions between you and your customer(s). This includes, but is not limited to, authorizing the charge to the customer in respect of the customer’s purchase, refunds, returns, fulfilling any sales or customer service, fraudulent transactions, required legal disclosures, regulatory compliance, alleged or actual violation of applicable laws (including but not limited to consumer protection laws in any jurisdiction where user offer products or services for sale), or your breach of these Terms of Service. You represent and warrant that your online store, your materials and the goods and services you sell through B2BeStoreBuilder will be true, accurate, and complete, and will not violate any applicable laws, regulations, or rights of third parties.

3. You are solely responsible for the goods or services that you may sell through the online store (including description, price, fees, tax that users calculate, defects, required legal disclosures, regulatory compliance, offers or promotional content), including compliance with any applicable laws or regulations.

4. You may not use the B2BeStoreBuilder Services for any illegal or unauthorized purpose nor may the user, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to users in UAE jurisdiction. User will comply with all applicable laws, rules and regulations (including but not limited to obtaining and complying with the requirements of any license or permit that may be necessary to operate your store or that may be held by user) in your use of the Service and your performance of obligations under the Terms of Service. And users hereby warrant that user accounts are validly formed and existing under the laws of UAE jurisdiction of formation, with good standing that users have full power and authority to enter these Terms and Conditions.

5. Embargoes. Products, services, technology, materials, tools, and technical data delivered by or to B2BeStoreBuilder may be subject to USA export controls or the trade laws. You agree to comply with all USA export law and will not use or provide Products, services, technology, materials, tools, and technical data, directly or indirectly sell, ship or arrange for transfer of any Products services, into countries subject to trade embargoes.

6. Compliance with Laws. Users must always use the Product in compliance with, and only as permitted by, applicable by Law.

16. Beta Services

From time to time, B2BeStoreBuilder may, in its sole discretion, invite users to use, on a trial basis, pre-release or beta features that are in development and not yet available to all merchants (“Beta Services”). Beta Services are not part of the Services, and Beta Services may be subject to additional terms and conditions, which B2BeStoreBuilder will provide to users prior to your use of the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered B2BeStoreBuilder Confidential Information and subject to the confidentiality provisions in this agreement. Without limiting the generality of the foregoing, users agree that users will not make any public statements or otherwise disclose their participation in the Beta Services without B2BeStoreBuilder’s prior written consent. B2BeStoreBuilder makes no representations or warranties that the Beta Services will function. B2BeStoreBuilder may discontinue the Beta Services at any time in its sole discretion. B2BeStoreBuilder will have no liability for any harm or damage arising out of or in connection with a Beta Service. The Beta Services may not work in the same way as a final version. B2BeStoreBuilder may change or not release a final or commercial version of a Beta Service at our sole discretion.

17. Feedback and Reviews

B2BeStoreBuilder welcomes any ideas and/or suggestions regarding improvements or additions to the Services. Under no circumstances will any disclosure of any idea, suggestion or related material or any review of the Services, Third Party Services, or any Third-Party Provider (collectively, “Feedback") to B2BeStoreBuilder be subject to any obligation of confidentiality or expectation of compensation. By submitting Feedback to B2BeStoreBuilder (whether submitted directly to B2BeStoreBuilder or page or by email), user waive any and all rights in the Feedback and that B2BeStoreBuilder is free to implement and use the Feedback if desired, as provided by user or as modified by B2BeStoreBuilder, without obtaining permission or license from user or from any third party. 

Any reviews of a Third-Party Service or Third-Party Provider that user submit to B2BeStoreBuilder must be accurate to the best of your knowledge, and must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. B2BeStoreBuilder reserves the right (but not the obligation) to remove or edit Feedback of Third-Party Services or Third-Party Providers.

18. Acceptable Uses

You are responsible for your conduct, Product, and communications with others while using the Product.

When using or accessing the Services, user agree that user will not:

1. Product, list or upload in any manner any information which is blasphemous, defamatory, obscene, libelous, invasive of another's privacy, discriminatory as per law, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.

2. Product, list or upload product or items in inappropriate or prohibited categories or areas on our Platform, including:

3. Product or items that may be considered culturally or religiously offensive in any way.

4. Product or items which may not follow general local law, Islamic law, rules, morals, values, ethics, and traditions.

5. Products or items that may threaten national security.

6. Product or items which may constitute or be considered to promote gambling.

7. Securities, including shares, bonds, debentures, or any other financial instruments or assets of any description.

8. Living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural.

9. Weapons of any description.

10. Liquor, tobacco products, drugs, psychotropic substances narcotics, intoxicants of any description and medicines.

11. Items that to your knowledge are defective, fake, damaged, false, or misleading or that may through normal use harm another Site user’s interest or health.

12. Non-transferable vouchers; and

13. Post items the user does not have a right to link to or include.

14. Post counterfeit or stolen items.

15. Breach or circumvent any laws, third party rights or our systems, policies, or determinations of your account status.

16. Use our Services if users no longer fulfill the eligibility criteria or are not able to form legally binding contracts or are temporarily or indefinitely suspended from using our Services.

17. Fail to deliver items sold by the user (if applicable), unless the user has a valid reason as set out in any of our policies.

18. Use contact information provided to users during a transaction on the Site to solicit additional sales offline or on another website.

19. Interfere with any other user’s listings.

20. Take any action that may undermine the Platform’s feedback and ratings systems.

21. Post false, inaccurate, misleading, deceptive, defamatory, or similar product.

22. Transfer your account to another party without our prior written consent.

23. Distribute or post spam, unsolicited or bulk electronic communications or similar.

24. Distribute viruses or any other technologies that may harm our Services or the interests or property of other users.

25. Infringe:

26. The copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights”) that belong to or are licensed to us; or

27. Any Intellectual Property Rights that belong to third parties.

28. Harvest or otherwise collect information about users without their consent; or circumvent any technical measures we use to provide the Services.

19. Suspension and Termination of Services

19.1. By User. For Auto Pay Subscription - You can terminate your Subscription at any time from dashboard or by sending email to info@b2bestorebuilder.com or from your B2B store builder backend  panel, please click on “ cancel my subscription” For Non Auto Pay Subscription - you can terminate your Subscription at any time from dashboard or by sending email to info@b2bestorebuilder.com Such termination and deletion will result in the deactivation or disablement of your account and further access to it, and the deletion of product user collected through use of the Product in such occurrence, the set up fee will not be returned or adjusted. If you have canceled the subscription, you will be able to access your account until the subscription fees have been paid or as per Subscription Agreement clause 07) and all future payments will be suspended, but if we have charged a payment by errors, the amount will be refunded to you. Please write to us by sending an email to info@b2bestorebuilder.com if this occurs.

19.2. By B2BeStoreBuilder. B2BeStoreBuilder may terminate your Subscription for any reason at the end of a billing cycle by providing at least 30 days’ prior written notice to the user. B2BeStoreBuilder may immediately suspend performance or terminate your Subscription for any of the following reasons: (a) user have materially breached these Terms, in our sole discretion, and failed to cure that breach within 30 days after we have notified user in writing of such breach; or (b) user cease your business operations or become subject to insolvency proceedings and the proceedings are not dismissed within 30 days. Additionally, B2BeStoreBuilder may immediately limit, suspend, or terminate the Product to user: (i) if, in our sole discretion, user fail to comply with these Terms; (ii) if, in our sole discretion, user use the Product in a way that causes legal liability to us or disrupts others’ use of the Product; or (iii) we are investigating suspected misconduct by user. Also, if we limit, suspend, or terminate the Product user receives, depending upon the reason, we will endeavor to give the user advance notice and an opportunity to obtain a copy of your Product from that Service. However, there may be time sensitive situations where B2BeStoreBuilder may decide that we need to take immediate action without notice. B2BeStoreBuilder will use commercially reasonable efforts to narrow the scope and duration of any limitation or suspension under this Section as is needed to resolve the issue that prompted such action (c) users are in default on a payment and after three consecutive notices can’t clear the payment.

19.3. Further Measures. If B2BeStoreBuilder stops providing the Product to user because user repeatedly or egregious breach these Terms, B2BeStoreBuilder may take measures to prevent your further use of the Product,

20. Changes and Updates

20.1. Changes to Terms. You acknowledge and agree that B2BeStoreBuilder may change these Terms at any time for a variety of reasons, such as to reflect changes in applicable law or updates to Product, and to account for new Products or functionality. If an amendment is material, as determined in B2BeStoreBuilder’s sole discretion, we may notify users by email. Changes will be effective no sooner than the day they are publicly posted on our Platform and apply to all access to and use of the Product thereafter. However, any changes to the dispute resolution provisions will not apply to any disputes for which the parties have actual notice before the date the change is posted. If users do not want to agree to any changes made to the Terms, users should stop using the Product and intimate us, because by continuing to use the Product user indicates your agreement to be bound by the updated terms.

20.2. Changes to the Product and Services. We are continually changing and improving our Product. B2BeStoreBuilder may add, alter, or remove functionality from a Service it provides to users at any time without prior notice. B2BeStoreBuilder may also limit, suspend, or discontinue a Service provided to users at our discretion. If we discontinue a Service, we will give users reasonable advance notice to provide users with an opportunity to obtain a copy of your data backup from that Service. B2BeStoreBuilder may remove your data from the Product it provides to the user at any time at our sole discretion, although we will endeavor to notify the user before we do that if it materially impacts the user and if practicable under the circumstances.

21. Disclaimers

21.1. Disclaimers. While B2BeStoreBuilder strives to provide users with a great experience when using the Product, there are certain things we do not promise about our Platform / Product / Services. We try to keep our Product up, but they may be unavailable from time to time for various reasons. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT AND ANY INFORMATION, GUIDANCE, OR RECOMMENDATIONS THEREIN ARE PROVIDED “AS IS” AND B2BESTOREBUILDER DOES NOT MAKE WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY REPRESENTATIONS REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF THE PRODUCT.

22. Limitation of Liability & Indemnification.

1. User expressly understand and agree that, to the extent permitted by applicable laws, B2BeStoreBuilder and its suppliers will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or relating to the use of or inability to use the Service or these Terms of Service (however arising, including negligence).

2. User agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, B2BeStoreBuilder partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of (a) your breach of these Terms of Service or the documents it incorporates by reference (b) or your violation of any law or the rights of a third party; or (c) any aspect of the transaction between user and your Customer, including but not limited to refunds, fraudulent transactions, alleged or actual violation of applicable laws (including but not limited to UAE consumer protection laws), or your breach of the Terms of Service.

3. Users will be responsible for any breach of the Terms of Service by your affiliates, agents or subcontractors and will be liable as if it were your own breach.

4. Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.

5. B2BeStoreBuilder does not warrant that the Services will be uninterrupted, timely, secure, or error-free.

6. B2BeStoreBuilder does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

7. B2BeStoreBuilder is not responsible for any of your tax obligations or liabilities related to the use of B2BeStoreBuilder’s Services.

8. B2BeStoreBuilder does not warrant that the quality of any products, services, information, or other materials purchased or obtained by users through the Services will meet your expectations, or that any errors in the Services will be corrected.

9. Exclusion of Certain Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, B2BESTOREBUILDER, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND THIRD PARTY PROVIDER OR LICENSORS WILL NOT BE LIABLE FOR (A) ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER, OR (B) LOSS OF USE, DATA, BUSINESS, REVENUES, OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), ARISING OUT OF OR IN CONNECTION WITH THE PRODUCT AND THESE TERMS, AND WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF B2BESTOREBUILDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, in entirety, B2BeStoreBuilder’s liability is limited to the value of the subscription only.

10. Indemnification Users agree that users are solely and exclusively responsible for your website, store or ERP and the entirety of your product, service or Product. To the fullest extent permitted by law, user will indemnify and hold harmless to B2BeStoreBuilder and its affiliates, officers, agents, licensors, and employees from all liabilities, damages, and costs arising out of a third party claim regarding or in connection with (a) your or your end users’ use of the Product; (b) breach of these Terms or violation of applicable law by user, your users, or your Product, websites, mobile applications, or business; or (c) a dispute between user and your users.

23. Intellectual Property.

1. We do not claim ownership of the Materials user provide to his own store admin console B2BeStoreBuilder; however, we do require a proof of association or contract or partnership or agreement to those Materials, which says user are the authorized to use those material, User grant B2BeStoreBuilder a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and license to host, use, distribute, expose, modify, run, copy, store, publicly perform, communicate to the public (including by telecommunication), broadcast, reproduce, make available, display, and translate, and create derivative works of any Materials provided by user. We may use our rights under this license to operate, provide, and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You represent, warrant, and agree that users have all necessary rights in the Materials to grant this license or proof of association. User irrevocably waive all moral rights user may have in the Materials in favor of B2BeStoreBuilder and agree that this waiver may be invoked by anyone who obtains rights in the materials through B2BeStoreBuilder, including anyone to whom B2BeStoreBuilder may transfer or grant any rights in the Materials.

2. f the user owned the Materials before providing them to B2BeStoreBuilder then, despite uploading them to your B2BeStoreBuilder Store they remain yours, subject to any rights or licenses granted in the Terms of Service or elsewhere. Users can remove your B2BeStoreBuilder Store at any time by requesting to delete your Account. Removing your B2BeStoreBuilder Store does not terminate any rights or licenses granted to the Materials that B2BeStoreBuilder requires to exercise any rights or perform any obligations that arose during the Term.

3. You agree that B2BeStoreBuilder can, at any time, review and delete any or all of the Materials submitted to the Services, although B2BeStoreBuilder is not obligated to do so.

4. You grant B2BeStoreBuilder a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and license to use the names, trademarks, service marks and logos associated with your Store (“Your Trademarks”) to operate, provide, and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. This license will survive any termination of the Terms of Service solely to the extent that B2BeStoreBuilder requires the license to exercise any rights or perform any obligations that arose during the Term.

5. B2BeStoreBuilder Intellectual Property User agree that you may not use any trademarks, logos, or service marks of B2BeStoreBuilder, whether registered or unregistered, including but not limited to the word mark B2BESTOREBUILDER, unless You are authorized to do so by B2BeStoreBuilder in writing.

6. You acknowledge and agree that the Terms of Service do not give users any right to implement B2BeStoreBuilder patents.

24. Resolving Disputes.

24.1. Resolving Disputes. If users have a concern, we want to first try to address it without needing a formal legal case. Before filing a claim against B2BeStoreBuilder, you agree to try to resolve the dispute informally by contacting info@b2bestorebuilder.com, We will try to resolve the dispute informally by contacting you via email.

24.2. Judicial Forum for Disputes. You and B2BeStoreBuilder agree that any judicial proceeding to resolve claims relating to these Terms or the Product will be brought in the Sharjah Court – UAE,

25. Other Terms

25.1. Assignment. Users may not assign these Terms or your rights to use our Product without B2BeStoreBuilder’s prior written consent, which may be withheld in our sole discretion. B2BeStoreBuilder may assign these Terms at any time without notice to the user.

25.2. Entire Agreement. These Terms, and any other policy as per our terms of service, privacy policy constitute the entire agreement between user and B2BeStoreBuilder, and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral concerning its subject matter.

25.3. Independent Contractors. The relationship between user and B2BeStoreBuilder is that of independent contractors, and not legal partners, employees, or agents of each other.

25.4. Interpretation. The use of the terms “includes”, “including”, “such as”, and similar terms, will be deemed not to limit what else might be included.

25.5. No Waiver. A party’s failure or delay to enforce a provision under these Terms is not a waiver of its right to do so later.

25.6. Severability. If any provision of these Terms is determined to be unenforceable by a court of competent jurisdiction, that provision will be severed, and the remainder of terms will remain in full effect.

25.7. Third Party Beneficiaries. There are no third-party beneficiaries to these Terms.

25.8. Survival. The following sections will survive the termination of these Terms: 10, 20 & 21

25.9. Language. These Terms are prepared and written in English and the English version of these Terms may prevail.

26. Support & Maintenance

Platform goes for periodic maintenance and upgradation for continuous improvement. There shall be no access during the period. However, a prior notice shall be given to the users. Usually, the maintenance will be schedule on non-business hours. For any issues, users can directly report or create tickets from the backend admin Panel from “Support” Icon, However, for major issues, users will have to drop email to support@b2bestorebuilder.com